Your satisfaction is our priority. We know that choosing the correct size online for oversized clothing requires trust, which is why we apply a transparent return policy that complies with current regulations, extending the terms to the customer's advantage to guarantee you a worry-free shopping experience.

1. RETURN PERIOD: THE 30-DAY RULE
To offer you maximum flexibility, we guarantee a total period of 30 calendar days from product delivery to complete the return procedure. The times are divided as follows:
Within the first 14 days: You must send us written communication of your intention to return the product (via e-mail). This period starts from the day you (or your delegate) physically receive the package at home.

Within the following 16 days: After receiving our authorization, you will have time to organize the shipment. The package must be delivered to the courier or post office so that it arrives back at our warehouses no later than the 30th day from the initial delivery date.

2. CONDITIONS FOR RETURN ACCEPTANCE (anti-abuse protection)
For a return to be accepted and to be entitled to a full refund, the returned items must be in the exact same condition as when they were shipped. It is permitted to try on the garment to check the size (like in a changing room), but not to use it.
The return will be strictly rejected if:

  • Shipping or communication occurs beyond the total 30-day period described above.
  • The garment shows obvious signs of use, wear, dirt, stains (e.g., deodorant, perfume) or odors that prevent resale.
  • The garment has been washed or ironed.
  • The identification tag and warranty seal have been removed, cut, or damaged. The tag must be intact and attached to the garment.

3. RETURN SHIPPING COSTS
As required by online sales regulations, shipping costs for returning the product to our warehouse are at the customer's expense.
You can ship the package using a trusted courier or a tracked postal service.

Important: We strongly recommend using tracked shipping with signature upon delivery. We are not responsible for loss, theft, or damage of packages returned by the customer.

4. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL (custom-made garments)
The right of withdrawal does not apply to the supply of custom-made or clearly personalized goods (for example, garments modified to your specific request by our tailoring service before shipment).

5. REFUND METHODS AND TIMELINES
Once the package is received in the warehouse and the integrity of the garments is verified, we will proceed with the refund within a maximum of 14 days.

What is refunded: You will be refunded the full amount paid for the product, including standard shipping costs you incurred at the time of purchase (if applicable). If you chose express or supplementary shipping, only the cost of standard shipping will be refunded.

Crediting method: The refund will be made using the same payment method you used for the initial transaction (Credit Card, PayPal, Bank Transfer), unless you expressly request a shopping voucher to be spent on our website.

6. HOW TO MAKE A RETURN (step-by-step procedure)
To initiate the return procedure, follow these simple steps:

Send an email to our Customer Service at commerciale@carloalbertomilano.com within 14 days of delivery, indicating your order number and the items you wish to return.
Wait for our authorization email, which will contain the exact warehouse address to which to send the goods.

Place the products inside the original packaging, ensuring that the tags are intact and attached. Ship the package making sure it reaches us within the overall 30-day limit.